Car Vendors Privacy Policy

Last Updated: 8th August 2025

At Car Vendors Ltd ("Car Vendors", "we", "our" or "us"), your privacy is important to us. This Privacy Policy explains in detail how we collect, use, store, and share your personal information, and the lawful bases we rely upon when doing so. We are committed to processing your personal data fairly, transparently, and securely in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and the EU Privacy Directive 2002/58/EC (as amended).

1. Introduction

Car Vendors Ltd is the "data controller" of your personal data, meaning we decide how and why your personal information is processed. This policy applies to all interactions you have with us, whether you use our website, mobile applications, or other related services. We process your information for defined purposes, each supported by a lawful basis under UK GDPR.

Legal Basis:

• Consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests

2. Contact Details

If you have questions, concerns, or wish to exercise your rights, you can contact us by email at info@carvendors.co.uk. We aim to respond to all data protection queries promptly and in accordance with the statutory timeframes.

3. Information We Collect

We collect a range of personal data depending on your interactions with us. This may include your identity details such as name, date of birth, gender, and pronoun preferences; contact details like email address, phone number, and postal address; transaction information including payment details and purchase history; technical information like IP address, browser type, and usage data; and vehicle-related information such as registration, description, images, and history.

Legal Basis:

• Contract: to create and manage your account, publish adverts, and process payments
• Legal obligation: to meet financial and anti-fraud requirements
• Legitimate interest: to improve our services and detect misuse
• Consent: to send marketing communications and provide optional features

4. How We Use Your Data

We use your personal data to operate and manage your account, publish your vehicle adverts, and enable you to connect with potential buyers. We also use it to send essential communications about our services prevent and detect fraud or unlawful activities, enhance the performance of our website, and personalise your experience with us.

Legal Basis:

• Contract: to deliver the services you request
• Legitimate interest: to protect our platform and improve services
• Consent: for promotional communications and optional features
• Legal obligation: to comply with applicable laws

5. Sharing Your Data

We share your data only with trusted third parties when necessary. This can include service providers such as hosting companies and payment processors, dealers, finance and insurance partners when you request such services, and regulatory bodies or law enforcement agencies where we are required to do so by law. We ensure that any third party we share your data with complies with strict data protection and confidentiality standards.

Legal Basis:

• Contract: to provide services you've requested
• Consent: when you agree to share details with third parties
• Legal obligation: to comply with the law
• Legitimate interest: to ensure platform security and prevent fraud

6. External Links and Third-Party Privacy Practices

Our website, applications, and communications may contain links to third-party websites, services, or applications. Please be aware that once you leave our platform, we have no control over the content, security, or privacy practices of these third parties. We are not responsible or liable for how these third parties collect, use, or protect your personal information. We encourage you to review the privacy policies of any third-party site you visit to understand their data practices before providing any personal information.

Legal Basis:

• Legitimate interest: to inform users about external content and related risks

7. Retention

We retain your personal data only for as long as it is necessary for the purposes for which it was collected. This period will vary depending on the type of data and the purposes for which it is used. Once no longer needed, we will securely delete or anonymise your information in line with legal requirements.

Legal Basis:

• Legal obligation: to meet statutory retention requirements
• Legitimate interest: to retain records for dispute resolution
• Consent withdrawal: to maintain suppression lists

8. Your Rights

You have several rights regarding your personal data, including the right to access the data we hold about you, correct any inaccuracies, request its deletion, restrict or object to its processing, request data portability, and withdraw your consent at any time. We are legally obliged to act on these requests promptly and in line with data protection legislation.

Legal Basis:

• Legal obligation: to uphold your rights as a data subject

9. Marketing Preferences

We will only send you marketing materials where we have your explicit consent. You can withdraw this consent at any time, and we will immediately update your preferences to reflect your choice.

Legal Basis:

• Consent

10. Cookies

We use cookies to ensure our website operates effectively, to analyse usage patterns, and to deliver tailored advertising. Non-essential cookies and tracking technologies will only be used where you have given your consent.

Legal Basis:

• Consent: for analytics and personalised advertising cookies
• Legitimate interest: for essential operational cookies

11. Security

We employ a variety of technical and organisational measures to protect your personal data, including encryption, secure servers, access controls, and regular monitoring. These measures are designed to safeguard your information from unauthorised access, disclosure, alteration, or destruction.

Legal Basis:

• Legal obligation
• Legitimate interest

12. Children's Data

Our services are designed for individuals aged 18 and over. We do not knowingly collect information from minors, and if such data is inadvertently obtained, it will be deleted without delay.

Legal Basis:

• Legal obligation

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or services. Any significant changes will be communicated directly to you where possible.

Legal Basis:

• Legal obligation

14. Complaints

If you are dissatisfied with how we handle your personal data, you may contact us using the details provided above. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Contact Us Car Vendors Ltd Email: info@carvendors.co.uk Phone no. 0330 1131668 Address: 89 Leicester Road, Wigston, LE18 1NT